It Is Our Expectation To Meet Your Expectation
As a family owned and operated business, we understand the importance of our customers. It is our goal to ensure that our customers are 100% satisfied with their deliveries and that we deliver when we say we will deliver, everytime.
If you are unhappy with your delivery after our simple care instructions have been followed, don't worry, we are here to help. We ask that you contact our Cusstomer Care Team within 72 hours of receipt of the delivery for a full replacement or credit of your order. For further details regarding how we implement our replacement policy, please refer to the information below.
3 Day Return Policy
On average, most flowers should last between 3 and 5 days. Should your flowers perish within 3 days of the delivery date and we are satisfied that all care instructions provided have been followed, Flowers For Everyone are happy to resend replacement flowers at our expense, on a day/time you request.
Flowers For Everyone does however, require that any dissatisfaction with the freshness of the flowers be communicated to the Flowers for Everyone Customer Care Team within 3 days of delivery by emailing sales@flowersforeveryone.com.au.
PLEASE NOTE:
To assist us in assessing the product quality, Flowers For Everyone also reserves the right to request photos or images of the original flowers within 3 days of the delivery date. This is a standard request that all florists will ask for in the event of customer complaints. Images also help us to show growers/suppliers what has happened to the product they have provided us with.
Refunds
As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Care Team on 1300 664 333 or email sales@flowersforeveryone.com.au within 3 days of the delivery date to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you, subject to your particular situation.
All refunds for orders placed online or over the telephone are credited back to the original credit card or Paypal account for which the order was purchased. Refunds for in-store purchases may be processed through the original credit card or by EFTPOS only for which the order was purchased. A voucher to the same amount paid will be issued for all cash purchases.
Product Disclaimer
We endeavour to ensure all arrangements delivered are identical to the images advertised on our website. However, flowers, plants, wrapping and containers are seasonal and/or subject to availability and supply on the day of your delivery. In this instance, our florists will do their best to substitute the unavailable product with an item of similar quality and value, to complement the image on our website. This policy also applies to ensure your delivery is dispatched on time, for the delivery date requested, and that the recipient receives the best possible blooms available on the day of delivery.
Some flowers are affected by delivery and freight schedules. Should this be the case, we will endeavour to advise you of the situation.
Gifts Which Include Alcohol & Liquor
Flowers For Everyone sells food hampers and flower arrangements that may be delivered with alcohol as gifts. This alcohol cannot be sold separately, but rather, may form part of a genuine gift only. The maximum volume of alcohol cannot exceed 2 Litres. In accordance with the Liquor Control Act 1998, we do not sell or supply alcohol to, or on behalf of a person under the age of 18 years. Gifts which include alcohol cannot be delivered to the orderer/purchaser, nor can it be delivered to, or accepted by a minor, nor can the gift be left at the premises without being accepted by an adult.
Gifts must be delivered between the hours of 7am and 7pm.
Cancellation Of An Order
Please note ALL cancellations will incur an Administration and/or Processing fee. Please read our cancellation terms below.
Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.
Unfortunately, we are unable to cancel orders that are already prepared, or, are with our courier for delivery.
Copyright Statement
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights, which are owned and controlled by Flowers For Everyone, its related companies or by other parties that have licensed their material to Flowers For Everyone.
Material on www.flowersforeveryone.com.au or any website owned, operated, licensed or controlled by the Flowers For Everyone Group is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by email or other electronic means, without the express prior written consent of Flowers For Everyone.
Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Flowers For Everyone’s copyrights, trademarks and other proprietary rights, and is prohibited.
The information, intellectual property, intellectual capital, computer code and content contained within www.flowersforeveryone.com.au (this site and its associated pages) are copyrighted and may not be reproduced or stored unless written express permission is gained from the author.
Privacy Statement
Flowers For Everyone collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, email address, billing address and contact phone numbers. The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.
Security
Flowers For Everyone is committed to ensuring your security when ordering online. We have technical systems in place to ensure your security when providing your credit card details. We use eWay (http://www.eway.com.au) to process your credit card payments, and your credit card details are never handled by our system. We do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit cards online.
